Refund Policy

This Refund Policy explains when Catalyst AI & Tech, LLC ("Company," "we," "us") may provide refunds for purchases on Catalyst Interviews (the "Service"): prepaid credits bought by job seekers and subscriptions bought by employer organisations. It is incorporated into our Terms of Service. By purchasing credits, a subscription or paid features, you agree to this Policy.

All refund requests must be submitted to: refunds@catalystai.llc. Include your account email, payment reference or order ID, date of purchase, and a clear description of the issue.

The Service sells prepaid credits used to access interviews, CV scoring (after free allowances), JD matching, and related features. Unless required by applicable law:

• Credits are non-refundable once consumed (i.e., once used to start or complete a paid feature);
• Unused credits have no cash value and are not redeemable for cash except where mandated by law;
• Promotional, referral, or bonus credits are provided at our discretion and are not refundable;
• Credit prices and bundle sizes may change; prior purchases are not repriced retroactively.

Some failures are handled by the Service without you asking. In these cases the credit is returned to your balance automatically:

• The session cannot start. If we cannot connect you to the voice interview after the credit was taken, the credit is returned.
• The session ends within the first two (2) minutes. If an interview ends or is abandoned in under two minutes, the credit is returned.
• Not enough to score, and under ten (10) minutes. If an interview ends without enough spoken content for us to score it, and it lasted less than ten minutes, the credit is returned. A longer session is still charged even if it cannot be scored, because the time was used.
• A CV score or job-description match that fails. If a CV score or a job-description match does not complete, including a scanned or image-only PDF that we cannot read, the credit for it is returned.

Automatic returns apply to credits only and go back to your credit balance, not to your card. They are our good-faith remedy for these failures and do not cover every edge case. If you believe an automatic return did not post correctly, contact refunds@catalystai.llc within fourteen (14) days with session details.

Except where required by law or covered by Section 3, all refunds are voluntary and at the sole discretion of Catalyst AI & Tech, LLC. We may consider refund requests for:

• Duplicate charges or confirmed payment processing errors;
• Unused credit packs purchased in error, if requested promptly and credits remain unused;
• Prolonged Service outage preventing reasonable use of purchased credits;
• Other exceptional circumstances we deem fair.

We are not obligated to approve any discretionary refund. Denial of a refund request is final except where applicable law provides otherwise.

Refunds are generally not provided for:

• Dissatisfaction with AI feedback, scores, or interview difficulty;
• User error (wrong role, category, length, or settings selected);
• Failure to complete an interview after it has started beyond the automatic window;
• Partial consumption of credits or partial completion of multi-step features;
• Account termination or suspension for Terms violations;
• Chargebacks filed without first contacting refunds@catalystai.llc.

Subscription fees are non-refundable. Monthly plan fees are not refunded, including for unused seats, unused interviews or a partial billing period, except (a) for a duplicate charge or billing error, (b) where applicable law requires a refund, or (c) as agreed with us in writing.

Cancelling. You can cancel at any time in the Stripe customer portal linked from your organisation's Billing page. Cancellation takes effect at the end of the current billing period, no further charges are made after that, and you keep access until the period ends.

Invitations that are not used. When an invitation is revoked or expires before the candidate starts, the interview it used is restored automatically to your plan allowance or prepaid credit balance. This is not a cash refund.

Interview credits for organisations are granted by us, have no cash value and are not refundable. They are not sold by card.

Payment failures and disputes. If a subscription payment fails, we retry it through Stripe. Please contact refunds@catalystai.llc before disputing a charge with your bank.

Credit pack purchases and subscription payments are processed by third-party payment providers (Kashier in Egypt, and Stripe elsewhere and for subscriptions). Refunds to your original payment method, when approved, may take 5–14 business days depending on your bank or card issuer.

If you initiate a chargeback or payment dispute without contacting us first, we may suspend your account pending resolution and offset disputed amounts against unused credits. Fraudulent chargebacks may result in permanent termination and referral to payment processors or authorities.

Email refunds@catalystai.llc with:

• Subject line: "Refund request — [your account email]";
• Account email and full name on the order;
• Date and amount of purchase, and payment reference if available;
• Description of the issue and whether credits were used;
• Any relevant screenshots or session/interview IDs.

We aim to respond within 5 business days. Approved refunds may be issued as credit balance restoration or payment reversal at our discretion.

To the maximum extent permitted by law, Catalyst AI & Tech, LLC's total refund liability for any purchase shall not exceed the amount you paid for that specific transaction. Nothing in this Policy limits rights that cannot be waived under applicable consumer protection law.

We may update this Refund Policy from time to time. The date and version at the top reflect the latest version. Continued purchases after changes constitute acceptance.

Catalyst AI & Tech, LLC
Refunds: refunds@catalystai.llc
c/o Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305, Newark, Delaware 19713, County of New Castle